Privacy Policy

Privacy Policy

Introduction

Welcome to https://flood-clean-up-services-pomona-ca.ecojohns.com (hereinafter referred to as “Flood Clean Up Services Pomona CA,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information about you when you access and interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies governing your data, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy is designed to guide our interactions with users in the following scenarios:

  1. Using Our Services: When you sign up and use our applications or services as an authorized user, we collect and process your data to provide the requested functionality.
  2. Visiting Our Websites: Every time you access one of our websites linked to this policy, our servers automatically record certain information. This includes your IP address, browser type, operating system, date and time of visit, referring/exit pages, and pages visited while on our site.
  3. Communications: We may contact you via various channels, including email, phone calls, or text messages (SMS), for promotional purposes, to provide updates, or to obtain feedback. You can opt-out from receiving these communications at any time.

Personal Data Collection

We collect several types of personal data about our users:

  • Account Information: This includes your name, username, and password, which we use to verify your identity and allow access to your account.
  • Payment Information: When making purchases or transactions through our platform, we process payment details such as credit/debit card numbers, billing addresses, and expiration dates.
  • Financial and Purchase Data: We may collect financial information related to your transactions, order history, and product preferences for billing, shipping, and improvement of our services.
  • Mobile Device Identifiers: Our applications may access unique identifiers on your mobile device, such as the advertising ID or device token, to provide personalized content and ads.
  • Location Data: With your consent, we can gather data about your location to offer location-based services and tailored recommendations.
  • Feedback and Reviews: We encourage users to share feedback and reviews, which include personal experiences and contact details (if provided).
  • Social Media Information: When you interact with our social media pages, we may collect data from these platforms, including your public profile information and post interactions.
  • Product Information: Details about products you view, purchase, or rate on our site are also collected to enhance user experience and personalize recommendations.

Data Collection Methods

We obtain personal data through multiple means:

  • User input forms and profiles
  • Automated tracking technologies, including cookies (explained in detail below) and web beacons
  • Third-party data providers who share customer information with us, subject to their respective privacy policies

Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website and for analytics purposes:

  • Strictly Necessary Cookies: These ensure basic functions of our site, such as navigation, session management, and security.
  • Preference Cookies: They remember your settings and preferences, like language choice and display options.
  • Analytics Cookies: Used to collect aggregated data about user behavior, enabling us to enhance and optimize our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential cookies.

Data Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once this period expires, we delete or anonymize the data to prevent direct identification. Our retention periods vary depending on the type of data and its use:

  • Account information is kept as long as your account remains active or until you request its deletion.
  • Payment and financial records are retained for a minimum of 7 years due to legal requirements.
  • Purchase history may be stored indefinitely for analytics and improvement purposes but will be anonymized.
  • Most other data types are deleted within 30 days of the last interaction or as required by applicable laws.

Data Security

We prioritize the security of your personal data and implement robust measures to protect it:

  • Encryption: We use encryption protocols for data at rest and in transit, ensuring secure communication between your device and our servers.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards to process data on our behalf.
  • Access Controls: Our internal policies restrict access to personal data to authorized personnel only, on a need-to-know basis.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. If we learn that we have collected such data by mistake, we will take steps to delete it promptly. Parents or legal guardians who believe their child’s privacy has been compromised should contact us using the details provided below.

Your Rights (Subject to Local Privacy Laws)

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and its current use.
  • Rectification: If your data is inaccurate or incomplete, you can ask for corrections or amendments.
  • Erasure (Right to be Forgotten): In certain jurisdictions, you may request the deletion of your data from our systems.
  • Restriction: You have the right to restrict or object to the processing of your data in specific circumstances.
  • Data Portability: This allows you to receive a copy of your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection/Consent Withdrawal: You can withdraw consent for certain data processing activities at any time.
  • Non-Discrimination: You cannot face adverse decisions solely based on exercising your privacy rights.

To exercise these rights or if you have any concerns, please reach out to our privacy team using the contact details provided below. We will respond within a reasonable timeframe and provide assistance in accordance with applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page, and the updated policy will be effective immediately upon publication. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Postal Address: Flood Clean Up Services Pomona CA, Privacy Team, [Your Address]